Common Customer Complaints Social Media

Common Customer Complaints Social Media

Common Customer Complaints on Social Media Related to Restaurant Business

Food Quality and Preparation:

  • Food not cooked properly (undercooked, overcooked, burnt)
  • Food not fresh or spoiled
  • Incorrect or missing ingredients
  • Food not as described on the menu
  • Small portion sizes
  • Service Issues:

  • Slow or inattentive service
  • Rude or unprofessional staff
  • Long wait times for food or drinks
  • Errors in orders or billing
  • Lack of cleanliness or hygiene
  • Ambiance and Atmosphere:

  • Uncomfortable or noisy dining area
  • Lack of privacy or seating options
  • Unpleasant odors or lighting
  • Dirty or unkempt restrooms
  • Pricing and Value:

  • Prices too high for the quality or quantity of food
  • Hidden fees or unexpected charges
  • Poor value for money
  • Other:

  • Difficulty making reservations or getting a table
  • Lack of parking or accessibility
  • Unresponsive or unhelpful customer service
  • Negative experiences with delivery or takeout orders
  • Discrimination or bias in service
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