Front Of House Hiring People Skills

Certainly! When it comes to hiring for the front of house position in a restaurant business, people skills are extremely important. Here are some key points to consider:

1. Communication Skills: Front of house staff are the face of the restaurant and are often the first point of contact for customers. They need to have excellent communication skills, both verbal and non-verbal, to be able to effectively interact with customers and colleagues.

2. Customer Service Orientation: Front of house staff should have a strong customer service orientation and be dedicated to providing an excellent dining experience for customers. They should be able to anticipate and respond to customer needs in a timely and efficient manner.

3. Teamwork: Front of house staff need to be able to work effectively as part of a team. They should be able to communicate and collaborate with kitchen staff, managers, and other front of house staff to ensure smooth and efficient service.

4. Problem-Solving Skills: Front of house staff should have strong problem-solving skills and be able to handle difficult situations in a calm and professional manner. They should be able to think on their feet and come up with solutions to problems as they arise.

5. Flexibility: Front of house staff need to be flexible and able to adapt to changing circumstances. They may need to work in different roles or during different shifts, and should be able to handle last-minute changes with grace and professionalism.

6. Professionalism: Front of house staff should be professional and approachable at all times. They should be dressed appropriately, follow all restaurant policies and procedures, and maintain a positive attitude.

7. Training and Development: Providing training and development opportunities for front of house staff can help them develop the people skills they need to succeed. This can include on-the-job training, role-playing exercises, and opportunities for professional development and growth.

8. Hiring Process: When hiring for front of house positions, it's important to look for candidates who have the right people skills for the job. This can include asking behavioral interview questions that focus on past experiences and situations, as well as conducting reference checks and background checks.

Overall, when hiring for front of house positions in a restaurant business, it's important to prioritize people skills and look for candidates who have the communication, customer service, teamwork, problem-solving, flexibility, professionalism, and training and development skills they need to succeed.