How To Train Restaurant Soft Skills

How To Train Restaurant Soft Skills

Chapter 1: The Art of the Waiter's Quips

  • Lesson 1
    The Classic "Soup or Salad?"
  • - Deliver with a deadpan expression and a slight head tilt.

    - Bonus points for adding a sarcastic "Whichever you're not allergic to."

  • Lesson 2
    The "I'll Be Right Back" Shuffle
  • - Practice disappearing into the kitchen with the grace of a ninja.

    - Return with a flourish, as if you've just conquered Mount Everest.

  • Lesson 3
    The "Table 12 Needs More Napkins" Dance
  • - Choreograph a synchronized dance with your fellow servers.

    - Include a dramatic "napkin toss" and a triumphant "Ta-da!"

    Chapter 2: The Hostess with the Mostest

  • Lesson 1
    The "Welcome to the Madhouse" Greeting
  • - Greet guests with a warm smile and a slightly manic glint in your eye.

    - Offer them a choice of "the waiting room or the asylum."

  • Lesson 2
    The "Table for Two? Or a Booth for Your Lovebirds?"
  • - Use your best matchmaking skills to find the perfect seating arrangement.

    - Don't be afraid to suggest a "romantic candlelit table" for couples who look like they need a little spark.

  • Lesson 3
    The "We're Out of Everything" Apology
  • - Deliver the bad news with a theatrical sigh and a touch of self-deprecating humor.

    - Offer to "make it up to them" with a free dessert or a round of shots.

    Chapter 3: The Bartender's Guide to Sarcasm

  • Lesson 1
    The "What'll It Be, Chief?"
  • - Use this classic line with a hint of condescension.

    - Bonus points for adding a "No pressure, but I'm waiting."

  • Lesson 2
    The "I'm Not a Mind Reader"
  • - Respond to vague drink orders with a raised eyebrow and a sarcastic smile.

    - Encourage customers to "use their words" and be specific.

  • Lesson 3
    The "I'll Make You a Drink So Strong It'll Knock Your Socks Off"
  • - Deliver this line with a mischievous grin and a wink.

    - Be prepared for customers to take you up on the challenge.

    Chapter 4: The Manager's Guide to Keeping a Straight Face

  • Lesson 1
    The "I'm Sorry, We're Understaffed" Excuse
  • - Use this line with a sympathetic smile and a slight shrug.

    - Add a touch of humor by saying "We're like a one-man band, but with more instruments."

  • Lesson 2
    The "The Kitchen Is Running a Little Behind"
  • - Deliver this news with a calm demeanor and a reassuring nod.

    - Offer to "keep them updated" on the status of their food, even though you know it's going to be another hour.

  • Lesson 3
    The "I'll Talk to the Chef"
  • - Use this line as a way to deflect complaints without actually doing anything.

    - Return to the table with a vague update, such as "The chef is working on it."

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