What Is A Busser

A busser, also known as a busboy or busser/server assistant, is a critical member of a restaurant team responsible for various tasks that help ensure smooth and efficient service. The primary role of a busser is to support waitstaff and servers by keeping tables clean and stocked, which is essential for providing excellent customer service in a fast-paced dining environment.

Here are some key responsibilities of a busser:

1. Clearing and cleaning tables: Bussers are responsible for promptly clearing dirty dishes, glasses, and silverware from tables and taking them to the dishroom for washing. They also ensure that tables are thoroughly cleaned and sanitized between seatings, making them ready for the next group of diners.

2. Setting tables: Before new guests are seated, bussers make sure that tables are properly set with clean dishes, silverware, glassware, and napkins. They may also place condiments, breadbaskets, and other necessary items on the table.

3. Refilling drinks and removing empty glasses: Bussers monitor tables for empty glasses and dirty dishes, removing them as needed. They also refill water glasses and other beverages for guests, ensuring that they never run out during their meal.

4. Assisting servers: Bussers work closely with servers, helping them deliver food and drinks to tables and removing dirty dishes as soon as possible. They may also help with tasks such as rolling silverware, folding napkins, or polishing glassware.

5. Maintaining cleanliness and organization: In addition to keeping tables clean, bussers help maintain the overall cleanliness and organization of the dining area. They sweep and mop floors, wipe down counters and bar tops, and ensure that trash and recyclables are disposed of properly.

6. Restocking supplies: Bussers are responsible for monitoring and restocking supplies, such as clean dishes, silverware, glassware, napkins, and condiments. They may also help with inventory management, notifying management when supplies run low.

Overall, a busser plays a vital role in the smooth operation of a restaurant, helping to create a positive dining experience for guests while supporting the waitstaff and servers. By consistently performing their duties with a focus on timeliness and correctness, a busser can significantly contribute to the success of a restaurant business.